Desktop Support Engineer-Goa

Role & responsibilities

• Provide L2 technical support for desktop, laptop, OS and application-related issues.
• Troubleshoot Windows OS, MS Office/O365, hardware, printers, LAN/Wi-Fi and connectivity issues.
• Manage user accounts, permissions and troubleshooting in Active Directory.
• Handle incidents and service requests through ITSM/ticketing tools and ensure SLA compliance.
• Perform software installation, configuration, patching and troubleshooting.
• Troubleshoot VPN, BitLocker, BIOS and endpoint-related issues.
• Coordinate with L2/L3 teams and vendors for complex technical issues.
• Maintain IT asset records and support hardware/software lifecycle activities.
• Prepare incident reports, technical documentation and daily/weekly MIS.
• Provide remote and onsite support to users as required.
• Follow IT security, compliance and standard operating procedures.

Preferred candidate profile

Perks and benefits