Desktop Support Engineer - Goregaon - Face-to-Face (Mandatory)

Job Description Desktop Support Engineer

Location: Goregaon, Mumbai
Experience: 2+ Years
Interview Mode: Face-to-Face
Employment Type: Full-Time

Job Summary

We are looking for a skilled Desktop Support Engineer with 2+ years of experience in providing end-user IT support. The candidate should have hands-on experience in Windows troubleshooting, hardware/software support, Microsoft 365, Active Directory, networking, printers, and IT ticketing systems.

Key Responsibilities

• Provide L1/L2 technical support to end users for desktops, laptops, applications, and peripherals.
• Troubleshoot Windows 10/11, hardware, software, system performance, and application-related issues.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other peripherals.
• Provide support for Microsoft Office 365, Outlook, Teams, OneDrive, and other business applications.
• Perform basic Active Directory activities such as password resets, account unlocks, user access, domain joining, and group membership.
• Troubleshoot basic LAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP connectivity issues.
• Configure and troubleshoot local, shared, and network printers.
• Handle antivirus/endpoint security-related issues and ensure systems comply with IT security policies.
• Manage incidents and service requests through ITSM/ticketing tools and ensure resolution within defined SLA timelines.
• Maintain IT asset inventory and documentation of incidents, resolutions, and system configurations.
• Support new user onboarding, laptop/desktop setup, software installation, and system upgrades.
• Coordinate with Network, Server, Application, and L2/L3 teams for complex issues and escalations.
• Provide onsite/desk-side support and maintain good end-user communication and customer service.

Required Technical Skills

• Strong hands-on knowledge of Windows 10/11
• Desktop/Laptop hardware troubleshooting
• Microsoft Office 365 & Outlook
• Active Directory
• Basic TCP/IP, DNS, DHCP, LAN, Wi-Fi & VPN
• Printer and peripheral troubleshooting
• Software installation and troubleshooting
• ITSM/Ticketing tools such as ServiceNow, ManageEngine, or Jira
• Basic knowledge of antivirus/endpoint security
• Good understanding of ITIL and SLA-based support is preferred

Good to Have

• Knowledge of Microsoft Intune / SCCM
• Basic knowledge of Entra ID (Azure AD)
• Knowledge of Group Policy (GPO)
• Experience with remote support tools
• Basic knowledge of asset management/CMDB

Educational Qualification

• Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field.

Candidate Profile

• 2+ years of relevant Desktop/IT Support experience
• Strong troubleshooting and problem-solving skills
• Good communication and interpersonal skills
• Good user-handling/customer-service skills
• Should be comfortable working from the Goregaon, Mumbai location
• Face-to-face interview is mandatory

*The technical requirements above reflect common current Mumbai desktop-support roles, including Windows 10/11, Microsoft 365, Active Directory, networking, ITSM, and onsite user support.