Desktop Support Engineer (Kharghar)

Desktop Support Engineer - Kharghar

Educational qualification:

• Graduate Engineer/Diploma holder in any stream.

Professional Certifications:

• MCP
• MCSA

Professional Experience:

• Proven work experience of minimum 5 to 7 years as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• BSc in Computer Science or relevant field
• Should be familiar with SCCM, Active Directory and Networking protocols and Subnetting
• Should have executed Image and Patch management.
• Should be familiar with the endpoint protection Application.
• Should have used tools to create System images and deploy them

Job Description / Job Requirements:

• Address user tickets regarding hardware, software, and networking
• Walk customers through installing applications and computer peripherals
• Windows 2012, Active Directory management
• Troubleshoot and deploy Patch management
• Troubleshoot and deploy endpoint antivirus
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals.

Shri Vile Parle Kelavani Mandal (SVKM) is a Public Charitable Trust registered under the Society’s Registration Act and Bombay Public Trust Act. From its humble beginnings in 1934, when it took over the Rashtriya Shala, a school established in 1921 in the wake of the National Movement, SVKM today has grown into a big educational establishment imparting high-level education to more than 61,000 students spread over 13 cities whilst employing over 3,500 employees.

After beginning its journey in 1934, SVKM has blossomed into an educational colossus that has attained national recognition in multiple streams of higher education. With a strong guiding philosophy of providing education to all levels of the student community along with creating a feeling of bonding and commitment amongst academic and non-academic employees, SVKM has mastered the art of being able to transform itself into a close knit family and at the same time help its students to attain all-round development, be employable and achieve success in both personal and professional spheres of life. SVKM today is proud of some of the finest educational institutes in the country like NMIMS deemed to be University, Mithibai College (Autonomous), N.M. College of Commerce and Economics (Autonomous), D.J. Sanghvi College of Engineering (Autonomous), Bhagubhai Mafatlal Polytechnic, SVKM Internal School, C.N.M. School & N.D. Parekh Pe-Primary School – to name a few. It has also in its family, schools from Pre-primary to Nursery to Secondary, Jr. College providing ICSE, IB, IGCSE and CBSE curriculum. With a strong vision and passion for being the pioneers of the modern education system, all SVKM institutes are state of the art, with ever expanding facilities and infrastructure.