V
Vibry Business Solutions
Desktop Support Engineer L1 And L2
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹300,000 – ₹400,000 / year
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
18 August 2026
What they need
Role & responsibilities
- Responding to user tickets regarding hardware, software, and networking problems
- Asking targeted questions to accurately diagnose reported issues
- Investigating error messages and system logs to determine root causes
- Testing alternative pathways until problems are resolved
- Conducting remote troubleshooting when possible to minimize downtime
- Escalating unresolved issues to specialized teams when necessary
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