Desktop Support Engineer L1

Desktop Support Engineer

Job Title

Desktop Support Engineer / IT Support Executive

Job Summary

We are seeking a skilled Desktop Support Engineer to provide technical support for desktop systems, laptops, software applications, printers, and network-related issues. The ideal candidate will troubleshoot hardware and software problems, ensure smooth IT operations, and provide excellent end-user support.

Key Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Provide first-level and second-level technical support to end users.
• Diagnose and resolve hardware, software, operating system, and network issues.
• Manage user accounts, passwords, and access permissions in Active Directory.
• Install, upgrade, and support Microsoft Windows and Office 365 applications.
• Configure and troubleshoot email clients such as Outlook.
• Support VPN connectivity and remote access solutions.
• Monitor and maintain IT inventory and asset management records.
• Coordinate with vendors for hardware warranty and repair services.
• Document incidents, service requests, and resolutions in the ticketing system.
• Ensure compliance with IT security policies and procedures.
• Perform system updates, patches, and antivirus management.

Required Skills

• Strong knowledge of Windows 10/11 operating systems.
• Experience with Microsoft 365 (Office 365) administration and troubleshooting.
• Knowledge of Active Directory, Group Policy, and Azure AD.
• Understanding of TCP/IP, DNS, DHCP, VPN, and networking concepts.
• Experience with ticketing tools such as ServiceNow, Jira, or Freshservice.
• Familiarity with remote support tools.
• Knowledge of hardware troubleshooting and replacement.
• Excellent communication and customer service skills