Desktop Support Engineer L1

Job Role:

This is a 1 year Independent contract requirement as of now , which may be extended further based on project needs.
Project/Client : Multiple

You will be working 3/4 days a week, Minimum .

Timings will be : 9AM - 6PM / 8AM - 5PM

Job Description:

Job Description:
The Desktop Technician will provide day-to-day local desktop support, handle inbound calls, troubleshoot hardware, software, and application issues, and document resolutions in a ticketing system. The role involves break/fix support, fault diagnosis, and resolution across core operating systems and platforms. You will also collaborate closely with the Service Desk and IT Support Centre to ensure consistent operations.

Key Responsibilities & Skills:

• Support for Windows platforms (Windows 7, 8, 10, 11)
• Working knowledge of Windows (MacOS is a plus)
• Strong experience with desktops, laptops, printers, peripherals, and workstation builds (MS SCCM, MS MDM)
• Experience with Active Directory (2003/2008/2012 R2), Office 365, Exchange, DNS, DHCP, Group Policy
• Basic troubleshooting of iOS, Android, and smart devices
• Asset and inventory management experience
• Strong troubleshooting, communication, and customer-handling skills
• Experience with multi-functional printer troubleshooting
• Willingness to travel within the city as required
• Flexibility to support before/after business hours if needed
• Excellent verbal and written communication skills in English

For more details about us, you can visit www.totalitglobal.com.

Pay: $28.00 – $30.00 per hour

Work Location: In person