A
Aforeserve
Desktop Support Engineer L1_Varanasi
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹225,000 – ₹250,000 / year
Location:
Varanasi, Uttar Pradesh, India
Work mode:
Onsite
Published on:
31 August 2026
What they need
Roles and Responsibilities
- Provide Level 1 desktop support to end-users, troubleshooting and resolving hardware and software issues related to desktops, laptops, printers, and other peripherals.
- Troubleshoot common problems with operating systems (Windows), applications, and network connectivity.
- Perform onsite visits for equipment installation, configuration, maintenance, and repair of desktop devices.
- Collaborate with team members to resolve complex technical issues that require escalation.
- Maintain accurate records of incidents, including ticketing system updates and follow-up actions.
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