Desktop Support Engineer L2 - CCTV Experience

Job Summary

We are looking for a skilled Desktop Support Engineer with CCTV experience to provide technical support for end users, desktops, laptops, networking devices, and CCTV surveillance systems. The candidate will be responsible for troubleshooting hardware and software issues, maintaining IT infrastructure, and supporting CCTV installation, configuration, and basic troubleshooting.

Key ResponsibilitiesDesktop & IT Support

• Provide L1/L2 technical support for desktops, laptops, printers, and other IT peripherals.
• Install, configure, and troubleshoot Windows operating systems and applications.
• Troubleshoot hardware, software, and network connectivity issues.
• Perform OS installation, software installation, system configuration, and basic maintenance.
• Provide user support for LAN, Wi-Fi, Internet, and basic network-related issues.
• Troubleshoot printers, scanners, and other IT peripherals.
• Maintain IT assets and update service/support records.
• Escalate complex technical issues to the appropriate support team.

CCTV Support

• Install, configure, and troubleshoot CCTV cameras and surveillance systems.
• Perform basic installation and configuration of IP and analog CCTV cameras.
• Troubleshoot CCTV cameras, DVR/NVR, cables, power supplies, and connectivity issues.
• Configure basic IP addresses and network connectivity for IP cameras.
• Perform CCTV system testing and ensure cameras are functioning properly.
• Troubleshoot CCTV live-view, recording, playback, and remote-viewing issues.
• Assist with CCTV preventive maintenance and system health checks.
• Coordinate with vendors and technical teams for major CCTV-related issues.

Required Skills

• Good knowledge of Windows Desktop and basic IT troubleshooting.
• Knowledge of desktop, laptop, printer, and peripheral troubleshooting.
• Basic knowledge of LAN, TCP/IP, IP addressing, and Wi-Fi.
• Hands-on experience with CCTV systems, DVR/NVR, and IP cameras.
• Basic knowledge of CCTV networking and remote viewing.
• Good troubleshooting and problem-solving skills.
• Good communication and customer-handling skills.
• Ability to work independently and provide on-site technical support.

Qualification

• ITI / Diploma / Bachelor's Degree in IT, Computer Science, Electronics, or a related field.
• Relevant certifications in IT or CCTV will be an added advantage.

Experience

• 1–3 years of experience in Desktop Support / IT Support.
• Candidates with hands-on CCTV installation and troubleshooting experience will be preferred.

Key Skills

Desktop Support | IT Support | Windows | Hardware Troubleshooting | Laptop Support | Printer Support | LAN | TCP/IP | Wi-Fi | CCTV | IP Camera | DVR | NVR | CCTV Troubleshooting | Remote Viewing

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person