Desktop Support Engineer L2

IT Infrastructure/Systems Architecture work involves developing the core technical platform, capabilities, and services that support business processes and data including:
Mapping the relationships between IT platform/infrastructure components (i.e., Technology End Users, IT Systems Software Hardware, and Info-Communications Transmission Networks)
Identifying the key technology interactions and dependencies across systems/platforms impacting the organizations ability to achieve integration, compatibility, and performance targets
Evaluating total cost of ownership and return on investment of various IT platform/infrastructure alternatives
Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn''t need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.

Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.