Desktop Support Engineer L2

• Provide end-user desktop support for hardware and software-related issues.
• Troubleshoot Windows OS, Outlook, Teams, Microsoft Office 365 and other business applications.
• Perform laptop/desktop setup, configuration and deployment for new and existing users.
• Provide basic Active Directory support, including password reset and account unlock.
• Troubleshoot LAN, Wi-Fi, VPN and desktop-level connectivity issues.
• Troubleshoot printers, scanners and other IT peripherals.
• Install, configure and troubleshoot approved software and applications.
• Log, update and resolve IT support tickets within agreed SLA.
• Provide on-site and customer-facing IT support and coordinate with L2/L3 teams for escalations.
• Follow ITIL, information security and customer-specific IT support processes.
• Maintain accurate ticket documentation, troubleshooting details and closure information

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person