Team Computers
Desktop Support Engineer, Mumbai
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹100,000 – ₹300,000 / year
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
12 August 2026
What they need
Role & responsibilities
Service Desk & Ticket Management
Respond to inbound requests (phone/email/chat/ticketing system) and update tickets with proper notes
Resolve assigned tickets within defined timelines
Proper escalation when required
End-User Technical Support
Remote troubleshooting using approved tools
Resolve OS login, VPN, printer, browser, network issues
Account & Access Management
Password resets, account unlocks, AD/O365 provisioning
Group membership & mailbox support
L2 Escalation Handling
Resolve escalated tickets from L1
Troubleshoot driver conflicts, OS update issues, profile corruption
Log analysis, issue reproduction
Hardware & Asset Management
Hardware replacement (RAM, SSD, motherboard, etc.)
Asset tagging & inventory update
Imaging & Migration
Workstation imaging, rebuilds, profile/data migration
Domain migration as per policy
Security & Compliance
Follow security policy & identity verification
Patch management & vulnerability remediation
Maintain knowledge base documentation
Report recurring issues to Manager
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