Axiom Technologies

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at <a href="http://www.axiomtechnologies.com" rel="nofollow noopener" target="_blank">www.axiomtechnologies.com</a>
We are looking for a capable resource to coordinate tasks, ranging from simple activities to more complex plans. This role provides on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.
Location: Springfield, Pennsylvania – USA
Contract Type: Independent Contractor
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred
The Desktop Support Engineer provides first- and second-level technical support and manages the efficient assignment and dispatch of service requests. This on-site role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.
Key Responsibilities
<ul>
<li>Provide on-site desktop and IT support for end users at the client location.</li>
<li>Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.</li>
<li>Install, configure, and maintain hardware, operating systems, and enterprise software applications.</li>
<li>Support network connectivity issues, including LAN troubleshooting.</li>
<li>Assist with device setup, replacement, and hardware installations.</li>
<li>Perform basic network troubleshooting using console access when required.</li>
<li>Document service activities and communicate updates to the service delivery team.</li>
<li>Follow client IT policies and security procedures while performing on-site tasks.</li>
</ul>
Required Skills
<ul>
<li>Strong knowledge of Windows operating systems and desktop environments</li>
<li>Experience in hardware troubleshooting and replacement</li>
<li>Basic understanding of networking (LAN connectivity, switches, routers)</li>
<li>Ability to diagnose and resolve desktop, printer, and peripheral issues</li>
<li>Good communication and customer service skills</li>
<li>Ability to work independently in onsite support environments</li>
</ul>
Work Model
<ul>
<li>On-demand / field support role</li>
<li>The Service Delivery Team will share work assignments</li>
<li>Engineers will be contacted via phone or email when support is required</li>
<li>Engineers will receive site location, SPOC details, and reporting time before each assignment</li>
<li>No guaranteed number of working hours</li>
</ul>
How to Apply
Interested candidates are invited to send their resumes to:
<a href="mailto:careers.us@axiomtechnologies.com" rel="nofollow noopener" target="_blank">careers.us@axiomtechnologies.com</a>

Desktop Support Engineer – Springfield, Pennsylvania

Desktop Support Engineer – Springfield, Pennsylvania

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