Desktop Support Engineer/ System Engineer

Job Description – Desktop Support Engineer

Job Title: Desktop Support Engineer
Job Location: Andheri, Mumbai
Employment Type: Full-Time

Job Responsibilities

• Provide desktop, laptop, printer, and peripheral support to end users.
• Install, configure, and troubleshoot Windows operating systems and desktop applications.
• Troubleshoot hardware, software, email, and network connectivity issues.
• Install and configure MS Office, Outlook, antivirus, and other business applications.
• Provide basic LAN, Wi-Fi, VPN, DNS, and DHCP troubleshooting.
• Manage user accounts, password resets, and access permissions in Active Directory.
• Perform desktop and laptop imaging, formatting, upgrades, and preventive maintenance.
• Troubleshoot printers, scanners, and other office IT equipment.
• Log, track, and resolve IT support tickets within defined SLA timelines.
• Escalate complex technical issues to L2/L3 support teams.
• Maintain IT asset inventory, software records, and technical documentation.
• Provide remote and onsite technical support to employees.

Required Skills & Qualifications

• Diploma or graduate qualification in IT, Computer Science, or a related field.
• Experience in desktop support, IT helpdesk, or technical support.
• Good knowledge of Windows 10/11, MS Office, Outlook, and basic networking.
• Familiarity with Active Directory, hardware troubleshooting, and ticketing tools.
• Good communication, customer service, and problem-solving skills.
• Relevant experience in corporate IT support is preferred.

Salary & Benefits

• Expected In-Hand Salary: ₹25000 per month, subject to the final salary breakup.
• PF: As applicable under statutory rules and company policy.
• Mediclaim / Health Insurance: As per company policy.
• Gratuity: As applicable under prevailing law and eligibility conditions.

Work Location: Andheri, Mumbai
Joining Preference: Immediate joiners preferred.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person