Desktop Support Engineer - - Third Party payroll

Installation of OS & other applications such as Office Suite, Adobe Acrobat etc. as per Customer s software deployment policy, and add or remove accessories, peripherals or mobile devices and configure PCs

Perform troubleshooting & verify hardware and software as per Client requirements

Configure desktop and laptop as per the desktop/laptop standardization policies of CUSTOMER

Configuration & troubleshooting of printers

Configuration of Outlook and troubleshooting of the related issues (System and on PDAs)

Troubleshoot and resolve desktop / laptop OS issues

Assist users in accessing applications based on standard SOP s

Vendor co-ordination in terms of Call logging, tracking and closure for OEM calls pertain to hardware, software, and networking support

Basic troubleshooting of the network related issues for laptop, Internet access & connectivity.

Tracking & end to end closure of the escalated issue with back-end team & domain owners.