Desktop Support Engineer - West Coast location

Company description:

CAPGEMINI SERVICE SAS

Job description:

Your Role

Are you passionate about technology and delivering outstanding customer service?

Capgemini NZ is looking for a proactive and customer-focused Level 1 Desktop Support Engineer based in Reefton to join our Cloud & Infrastructure Services team.

This is an exciting opportunity to be part of a global technology leader while working in a unique West Coast location. You'll play a key role in supporting end users, resolving technical issues, and ensuring a seamless IT experience for our client.

Working onsite five days a week, you'll be backed by a highly collaborative team across New Zealand and have access to industry-leading learning and development opportunities. Your Responsibilities:

• Provide first-line technical support to end users across desktop, laptop, mobile and peripheral devices
• Troubleshoot hardware, software, operating system and connectivity issues
• Respond to incidents and service requests through ticketing systems
• Install, configure and maintain end-user devices and equipment
• Perform user account administration and access management activities
• Escalate complex issues to Level 2 and specialist teams where required
• Deliver exceptional customer service and maintain clear communication with end users
• Contribute to knowledge sharing and continuous service improvement initiatives

Your Profile

• Previous experience in a Desktop Support, Service Desk, IT Support or Technical Support role
• Strong troubleshooting and problem-solving skills
• Experience supporting Microsoft Windows environments and Microsoft 365 applications
• Excellent customer service and communication skills
• The ability to manage competing priorities in a fast-paced environment
• A positive attitude and willingness to learn
• Relevant IT certifications (such as ITIL, CompTIA A+, Microsoft certifications) are advantageous but not essential

Please note: This role requires attendance onsite in Reefton, West Coast, five days per week.

What you will love about working here:

• You will be a part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for career growth.
• We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.
• At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities.
• We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate'.
• We don't just believe in inclusion we actively go out to making it a working reality. Driven by our core values and ‘Inclusive future for all' campaign, we build environments where you can bring your whole self to work.