Axiom Technologies

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at <a href="http://www.axiomtechnologies.com" rel="nofollow noopener" target="_blank">www.axiomtechnologies.com</a>.
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Role: Desktop Support Engineer with Server Exposure
Location: Worcester, UK (On-site)
Duration: Backfill (Backfill / On-demand ticket basis)
IR35 Status: Outside IR35
Note: This is not a pure server administrator role. Desktop support is the primary responsibility.
Role Summary:
<ul>
<li>This is a hands-on Desktop Support Engineer role with additional exposure to server and infrastructure technologies.</li>
<li>The primary responsibility is daily desktop and onsite support, along with operational support for Windows Server, Hyper-V, Veeam Backup, HP Storage, and Microsoft SQL Server.</li>
</ul>
<h2>Primary Responsibilities (Desktop / Site Support):</h2>
<ul>
<li>Daily L1/L2 desktop and end-user support</li>
<li>Windows desktops, laptops, printers, and peripherals</li>
<li>Hardware troubleshooting, replacements, and installations</li>
<li>Onsite coordination with NOC and vendors</li>
<li>Hands-on site activities (device reset, cable plug/unplug if required)</li>
<li>Incident and request handling using ServiceNow</li>
<li>Follow ITIL and change management processes</li>
</ul>
<h2>Additional Responsibilities (Server / Infrastructure Support):</h2>
<ul>
<li>Windows Server operational support</li>
<li>Hyper-V / Hyper-V Cluster exposure</li>
<li>Veeam Backup monitoring and basic restore support</li>
<li>HP Storage (SAN) – operational exposure</li>
<li>Microsoft SQL Server – basic admin exposure</li>
<li>Active Directory – basic exposure</li>
<li>Support patching, firmware updates, and backup tape rotation</li>
<li>Coordinate with OEM vendors and follow the escalation matrix</li>
</ul>
<h2>Mandatory Skills (Screening Checklist):</h2>
<ul>
<li>Strong Desktop Support experience (Windows environment)</li>
<li>Windows Server basics</li>
<li>Hyper-V exposure</li>
<li>Veeam Backup exposure</li>
<li>ServiceNow / ITIL awareness</li>
<li>Willingness for full onsite, hands-on support</li>
</ul>
<h2>Good to Have:</h2>
<ul>
<li>HP Storage / SAN exposure</li>
<li>SQL Server basics</li>
<li>Data center or on-site support experience</li>
<li>Vendor / OEM coordination experience</li>
</ul>
GDPR Notice: By applying, your personal data will be handled securely in compliance with GDPR and Axiom Technologies’ privacy policies. Your profile will not be shared with any client without your prior consent.
️ Equal Opportunity Statement: Axiom Technologies is an Equal Opportunity Employer. We value diversity and are committed to fostering an inclusive and discrimination-free workplace.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to <a href="mailto:careers.eu@axiomtechnologies.com" rel="nofollow noopener" target="_blank">careers.eu@axiomtechnologies.com</a>

Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On

Desktop Support Engineer with Server Exposure – Worcester, UK (Backfill / On

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