Akana Services
Desktop Support Engineer(End User Support-ServiceNow)
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
Goregaon, Maharashtra 441801, India
Work mode:
Onsite
Published on:
9 September 2026
What they need
Experience:4+years
Prefer: Immediate to 15days joiners
Mandatory: ServiceNow,Enduser support,incident management
* Support for desktops, laptops, and peripherals
* Perform hardware installation, replacement, and basic troubleshooting
* Manage device lifecycle (allocation, tracking, refresh, decommission)
* Support OS (Windows), software installation, and patching
* Handle basic network issues (Wi-Fi, VPN, LAN, DNS/DHCP)
* Manage tickets and ensure SLA compliance
* Assist onboarding/offboarding and user setup
* Assist in maintaining assets and support documentation
* Escalate complex issues to L3 teams +
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