Desktop Support Enginner

JOB HIGHLIGHTS

• Life Insurance Coverage upon hiring.
• Career advancement based on performance.
• Employee discount on purchased company products.
• Company initiated seminars, trainings, and events.

JOB PURPOSE

Set-up/Installation, Computer Hardware/Software troubleshooting and repair.

KEY RESPONSIBILITIES

• Provide onsite support and troubleshoot laptops, desktops, printers, peripherals, and hardware issues.
• Perform hardware replacement, installation, and IMAC activities at customer sites.
• Troubleshoot Windows, LAN/Wi-Fi, networking, and basic hardware-related issues.
• Manage support tickets, maintain accurate updates, and complete incidents within SLA.
• Communicate with customers and remote IT teams, follow troubleshooting procedures, and travel to sites as required.

JOB REQUIREMENTS AND QUALIFICATIONS

• 2–5 years of onsite / desktop support experience
• Experience troubleshooting laptops, desktops, printers and peripherals
• Basic Windows, networking, LAN/Wi-Fi and hardware troubleshooting knowledge
• Experience with hardware replacement, installation and IMAC activities
• Ability to attend customer sites within the required SLA
• Experience using ticketing tools and maintaining accurate ticket updates
• Good communication, documentation and customer-handling skills
• Ability to coordinate with remote teams and follow troubleshooting instructions
• Flexibility to travel to customer sites when required