I
Iron Systems, Inc
Desktop Support EUC L1
Skills
ServiceNowMicrosoft TeamsCompliance
18 days ago
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Important information
Contract type:
Permanent
Location:
Deerfield, IL, USA
Work mode:
Onsite
Published on:
7 October 2026
What they need
- Provided first-line technical support to end users via phone, email, and ticketing systems.
- Diagnosed and resolved issues related to Windows OS, hardware, and standard applications such as Microsoft Office.
- Managed user accounts, password resets, and access permissions using Active Directory.
- Installed, configured, and maintained desktops, laptops, printers, and other peripherals.
- Logged and tracked incidents using ticketing tools like ServiceNow , ensuring SLA compliance.
- Troubleshot basic network connectivity issues (Wi-Fi, VPN, IP configuration).
- Escalated complex technical issues to Level 2/3 support teams.
- Delivered remote support using tools like Microsoft Teams and Remote tool.
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