Desktop Support // Lake Forest IL

**Position Title: Desktop Support

Location: Lake Forrest, IL

Duration: 6 month contract to hire** Job Description Strong communication and customer service skills

Prior help desk experience

Management of different databases

Troubleshoot and provide end-user support for security issues through the Remedy HelpDesk system.

Answering incoming calls to the HelpDesk and generating Remedy tickets and routing the tickets to the correct groups

Manage network printers, creating/deleting IPP printers and modifying html files to reflect the printer’s location at the site.

Interact with different IT groups and other non-IT business units, primarily changing passwords and assisting users to a successful login.

Manage and monitor all new software received by the company.

Provide all aspects of systems administration on the multiple application databases for company production, including but not limited to, create, modify, delete; provide access to various application access based on job responsibilities

Best Regards

Suman (Sue) Technical Recruiter

Global Business Ser 4u Inc.

Email: [email protected] |

Web: www.gbs4u.com

USA : 1755 Park Street, Suite 200, Naperville, IL 60563