Desktop Support Lead

We are currently hiring for an IT Helpdesk / EUC Team Lead position for our client TCS in Bangalore.

Job Details

• Position: IT Helpdesk / EUC Team Lead
• Client: TCS
• Payroll: SVN Systech India Pvt. Ltd.
• Location: Bangalore
• Experience: 5–8 Years
• Mandatory Team Lead Experience: 4+ Years
• Shift: Rotational Shift
• Working Days: 6 Days Working
• Notice Period: Immediate Joiners / Candidates Currently Serving Notice Period

Key Responsibilities

• Lead and prioritize the IT Support team's workload.
• Provide technical and managerial leadership to the IT Helpdesk/EUC team.
• Manage Break/Fix queues and ensure SLA requirements are met.
• Handle escalated issues and ensure timely resolution.
• Monitor incidents and ensure SLA/KPI requirements are achieved.
• Ensure applications/software environments are maintained with required updates, patches and service packs.
• Prepare weekly/monthly MIS and management reports.
• Act as the IT site contact for EUC requirements and critical event escalations.
• Manage Break/Fix equipment stock and IT Asset Inventory.
• Handle client/stakeholder interactions and escalations.
• Provide direction, guidance and motivation to team members.
• Manage team performance and staff development.
• Monitor open incidents, resolution status and turnaround time.
• Identify and implement process/service improvements.
• Manage floor operations and ensure adherence to schedules.
• Apply ITIL V3 service management principles in daily operations.

Required Skills

IT Helpdesk | EUC | Service Desk | Desktop Support | Team Management | People Management | ITIL V3 | Incident Management | Escalation Management | SLA | KPI | Break/Fix | Asset Management | Client Handling | MIS Reporting | Operational Management

Mandatory Requirement

Candidates must have 4+ years of relevant Team Lead / People Management experience in IT Helpdesk, Service Desk, EUC, Desktop Support or IT Support operations.

If you are interested and meet the above requirements, please share your updated resume along with:

• Total Experience
• Team Lead Experience
• Current CTC
• Expected CTC
• Notice Period / LWD
• Current Location

Mail : [email protected]

whatsapp : +91 72084 82477

Note : Kindly connect only if the jd meets your profile no irrelevant profiles would be entertained .