Desktop Support Officer.

Contract to 29/01/2027 (Possible Extension) | Brisbane | Up to $47ph plus superannuation

Note: This is a Brisbane CBD office-based role that may require occasional travel to sites throughout South-East Queensland.

Lime Recruitment is currently working with a Queensland Government client to recruit an experienced Desktop Support Officer. In this role, you will work within the Service Delivery Management team, serving as the client-focused face of the team to install, maintain, and support enterprise ICT environments across Microsoft Windows and M365 computing environments.

Key Responsibilities:

• Install, maintain, and support enterprise ICT environments across Microsoft Operating Systems, Microsoft 365, desktop/mobile hardware/software, and conference room systems.
• Provide End User Computing support using enterprise platforms including Microsoft Configuration Manager (SCCM), Intune, and ServiceNow (ITSM).
• Perform analytical and problem-solving support activities within an ITIL-based framework, managing desktop security tools such as Antivirus and Application Allowlisting.
• Participate in the state-wide support, maintenance, and deployment of ICT hardware and software across supported agencies.
• Deliver high-quality customer service while adhering to quality system documentation and driving continuous service improvement.
• Collaborate effectively within the Technology Services Group to support overall team service delivery goals.

About You:

• Demonstrable analytical experience identifying, investigating, and solving complex technical issues within large, enterprise ICT environments.
• Strong expertise across Microsoft Operating Systems, M365, desktop/mobile hardware, conference room hardware/software, and enterprise end-user management tools (SCCM/Intune/ServiceNow).
• Practical working knowledge of enterprise networking fundamentals (TCP/IP, LAN, WAN) and desktop security controls (Antivirus, Application Allowlisting).
• Demonstrated ability to act proactively through self-direction, adopt new ways of working, and communicate effectively with stakeholders across all levels.

Why Apply Through Lime Recruitment? Enjoy two pay runs per week without contractor fees. As a Queensland-owned agency, we offer personalised service and are a Tier 1 supplier to the Queensland Government. Awarded top performing small agency in 2021 and 2022, with a finalist spot in 2023. Partner with Lime for genuine, experienced, friendly recruiters dedicated to securing the best opportunities for you. Apply now or contact Daniel Keyte on [email protected] to find out more!