Desktop Support Officer

Our client is looking for an experienced Desktop Support Analyst to join the team. The position requires strong technical troubleshooting skills, effective communication, and the ability to work both independently and collaboratively within the wider IT team. Join an IT team where you'll have the opportunity to take ownership of your workload and play an active role in decision-making!

Key Responsibilities:

• Provide Level 1 desktop support to end users, both in-office and remotely.
• Diagnose and resolve hardware, software, and peripheral issues across desktops, laptops, monitors, printers, and mobile devices.
• Manage user account lifecycle including provisioning, modification, and deprovisioning within Active Directory and Microsoft 365.
• Coordinate with vendors for warranty repairs, hardware replacements, AV requirements and procurement.

Key Requirements:

• 1-2 years of experience in a desktop support or similar IT support role.
• Demonstrated experience supporting Windows environments and Microsoft 365.
• Working knowledge of Active Directory, Group Policy, and user account management.
• Solid understanding of basic networking concepts.

Key Benefits

• Join a growing, Australian-owned organisation where your ideas matter, your achievements are recognised, and your career growth is supported.
• Take ownership of your workload, contribute your ideas, and have a genuine say in technical decisions.
• Benefit from hands-on training and mentorship from experienced IT professionals, building your technical skills and confidence as you progress in your career.

Apply Today:

If you'd like to discuss the opportunity in confidence, please contact Sophia Jones at [email protected].

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