Desktop Support Officer

Initial 6 month contract + possible extensions.

We’re looking for an experienced Desktop Support Engineer to provide hands-on IT support within a large customer environment.

You’ll work directly with users to resolve desktop, device, application and Microsoft 365 issues, while supporting the day-to-day operation of the end-user computing environment.

What you’ll be doing

• Provide Level 2 desktop and end-user support
• Troubleshoot Windows 10/11 devices, applications and peripherals
• Support Microsoft 365 including Outlook, Teams, OneDrive and SharePoint
• Assist with laptops, desktops and mobile device setup and support
• Support user accounts, Active Directory and Microsoft Entra ID
• Troubleshoot VPN, Wi-Fi and general connectivity issues
• Install and deploy software and applications
• Support meeting rooms, printers and other end-user technologies
• Manage incidents and service requests through an ITSM platform
• Work directly with users and other technical teams to resolve issues

What we’re looking for

• Previous experience in Desktop Support, EUC or Level 2 IT Support
• Strong Windows 10/11 troubleshooting skills
• Good knowledge of Microsoft 365
• Experience with Active Directory
• Exposure to Intune and/or SCCM/MECM
• Good general hardware, software and network troubleshooting skills
• Strong customer service and communication skills
• Ability to work confidently in a corporate or enterprise environment

Please apply today to be considered for this job and other roles within Data#3.