Desktop Support Professional

Key Responsibilities:

• Experience with Dell & HP laptops, HP network printers, iPhones MAC Excellent technical troubleshooting skills in windows11 MacLinux.
• Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.
• Reviewing, resolving and closing tickets in the ServiceNow queue.
• Arrange for repairs by vendors OEM and external repair facilities as necessary.
• Performing moves, adds and changes of software and hardware for all endpoints.
• Diagnose, resolve and follow through on computer malfunction. Installation/troubleshooting software in systems and equipment problems or malfunctions.
• Identifying causes and recommending solutions.
• Excellent technical troubleshooting skills windows11 MacLinux.
• Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.
• General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.

Qualifications and Experience:

• Ability to troubleshoot and resolve hardware & OS problems on endpoints
• Exposure to Windows OS Mac OS & Linux
• In depth knowledge of Windows10 11 and Microsoft Office products.
• Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.
• General knowledge of AD, DNS and DHCP, as well has how to create file share structures and network computers together into a companywide domain.
• Have an understanding of networking concepts and practice.
• General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.
• Awareness of EDR solutions & patching
• Experience with Dell & HP desktops and laptops, HP network printers, iPhones MAC
• Experience MS Intune & O365

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.