Desktop Support Specialist

Job Summary: We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure, asset management, and project-based support. The role involves troubleshooting, device lifecycle management, office IT infrastructure support, inventory management, and coordination with remote technical teams and third-party vendors. Key Responsibilities: End-User Support • Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux). • Provision, deploy, replace, and decommission IT equipment. • Troubleshoot hardware, software, connectivity, and user-related issues. • Coordinate escalations with Level 2 support teams. Office Infrastructure Support • Support office IT services including network connectivity, printing, voice, AV, and workplace technologies. • Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment. • Assist with smart office solutions, digital signage, and conference room technologies. • Coordinate with vendors and support scheduled maintenance activities. Asset Management • Conduct inventory audits and maintain accurate asset records. Project & Site Support • Receive, register, label, image, deploy, track, and maintain IT assets. • Coordinate warranty repairs, device redeployment, disposal, and stock management. • Ensure compliance with asset management policies and audit requirements. • Support office moves, hardware refreshes, equipment relocations, and infrastructure projects. • Assist with business events, demonstrations, and technology deployments. • Provide remote hands support and escort third-party vendors when required. Required Skills • Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure. • Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points). • Experience with hardware asset management and inventory control. • Strong troubleshooting, documentation, and customer service skills. • Ability to work independently and coordinate with remote support teams and vendors.