Desktop Support Specialist

Company Overview
Mphasis is a leading applied technology services company that leverages next-generation digital solutions to help enterprises transform and stay ahead in a rapidly evolving marketplace. With a focus on customer-centric innovation, Mphasis integrates cloud, cognitive, and digital technologies to deliver hyper-personalized experiences and drive business success globally.

Responsibilities

• Provide technical support for desktops, laptops, printers, and mobile devices
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain computer systems and applications
• Manage user accounts (password resets, permissions, onboarding/offboarding)
• Assist with email, VPN, and remote access support
• Document technical issues and resolutions
• Support system updates, backups, and security protocols
• Coordinate with third-party vendors when necessary
• Maintain IT inventory and equipment tracking

Requirements

• Good speaking and written language skills
• Proven work experience 5 + years as a Desktop Support Engineer or Technical Support Specialist or similar role
• Hands-on experience with Windows & Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of networking, endpoint security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Exceptional Customer Service skills.
• Keen attention to detail.
• Able to prioritize and perform Service Desk tasks
• Ability to work various shifts
• Manage Client Audit Requirements and provide evidence on a timely manner
• Must have a working understanding of the ITIL framework.
• Energetic, responsible, self-motivated, and able to work in a Team environment under minimal supervision.
• Customer-oriented attitude
• Degree / diploma in Computer Science (preferred)
• Able to travel to different offices within/outside the country (if required)
• MCSA/MCSE/CCNA would be an added advantage

Pay: $22.00 - $24.00 per hour

Work Location: In person