Desktop Support Specialist

Desktop Support 6+ Month W2 Contract (No C2C/No Visa Sponsorship)Pay up to $40/hr.Onsite daily in Torrance, CA 90502

The ideal candidate will have hands-on experience supporting Windows and Mac environments, including onboarding/offboarding, troubleshooting, application and driver installations, AV equipment, and manufacturing-related technology. Experience supporting engineering, manufacturing, or construction environments is a plus. Military (Air Force/Navy), aerospace, or defense experience is highly preferred, particularly due to familiarity with security requirements and structured processes.

We are seeking a contract Tier 1 Help Desk Resource to provide first-line technical support in a fast-paced environment. The ideal candidate is highly customer service oriented, service-minded, and able to troubleshoot common endpoint, collaboration, and network issues with professionalism and urgency.

Key ResponsibilitiesServe as the first point of contact for end-user technical support issues via phone, email, chat, or ticketing systemDeliver excellent customer service with a helpful, service-oriented approachTroubleshoot and resolve issues with:Dell Windows laptopsMac devicesGeneral endpoint connectivity issues using tools such as ping and tracertSupport the Microsoft 365 stack, including:Microsoft OfficeSharePointMicrosoft TeamsProvide basic AV support and troubleshoot NEAT BarsDocument issues, resolutions, and updates clearly in the ticketing systemEscalate complex or unresolved issues to higher-tier support as neededFollow established procedures, security protocols, and service desk workflows

Required Skills and QualificationsStrong customer service and communication skillsService-oriented mindset with the ability to remain calm and professional under pressureExperience troubleshooting:Windows laptops, especially DellMac computersBasic network connectivity on endpointsWorking knowledge of:Microsoft OfficeSharePointTeamsFamiliarity with AV equipment, especially NEAT BarsAbility to run and interpret basic network troubleshooting commands such as:pingtracert

Preferred QualificationsPrior IT support experience in an Air Force/Navy/Military environmentExperience supporting a government, military, or secure enterprise settingFamiliarity with IT ticketing systems and standard help desk operations

The estimated pay range for this position is USD $35.00/hr - USD $40.00/hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.