Desktop Support Specialist

Job Title: Desktop Support Specialist

Location Requirements: On-Site

Job Type: Contract To Hire

Role Overview:

You will provide technical support and operational assistance across our organization. Your focus will be supporting end users, deploying and maintaining endpoint devices, fulfilling service requests, and executing IT operational processes. You will serve as the primary resource for endpoint lifecycle management, employee onboarding and offboarding activities, asset administration, acquisitions and dispositions, office relocations, equipment deployment, and technology logistics. You will work closely with internal IT staff, Human Resources, property teams, vendors, and support providers. Your role is hands-on, requiring strong customer service, technical troubleshooting, and organizational skills to ensure efficient and consistent technology services.

Responsibilities:

• Provide technical support for desktops, laptops, mobile devices, printers, peripherals, conference room technology, and business applications.
• Fulfill service requests and resolve technical issues in accordance with established support processes.
• Troubleshoot hardware, software, printing, connectivity, and Microsoft 365-related issues.
• Coordinate with vendors, support partners, and internal IT resources to resolve escalated issues.
• Support end users remotely and onsite as needed.
• Deploy, configure, assign, recover, and retire laptops, desktops, mobile devices, and peripherals.
• Maintain accurate inventory records and asset tracking throughout the technology lifecycle.
• Coordinate hardware procurement, receiving, shipping, storage, deployment, recovery, and disposal activities.
• Execute hardware refresh programs and device replacement initiatives.
• Prepare and reimage devices for reuse and deployment.
• Provision and prepare equipment for new hires.
• Execute onboarding and offboarding checklists and technology preparation activities.
• Coordinate with Human Resources, hiring managers, and support teams to complete onboarding and offboarding tasks.
• Assist with recovery and tracking of company-owned technology assets.
• Support technology activities related to acquisitions, dispositions, office relocations, and site transitions.
• Coordinate equipment transfers, shipping logistics, inventory validation, and deployment activities.
• Assist with workstation setup, office technology deployments, and office move activities.
• Maintain project checklists and documentation associated with transition activities.
• Create, update, and manage work records within Jira Service Management.
• Maintain operational documentation, knowledge articles, checklists, and process guides.
• Assist with inventory audits, reporting, asset validation, and compliance reviews.
• Support continuous improvement of operational processes and service delivery.
• Participate in special projects and operational initiatives as assigned.

Required Qualifications:

• 2+ years of experience in desktop support, technical support, or a related IT role.
• Experience supporting Windows-based workstations and laptops.
• Experience deploying and supporting endpoint devices in a business environment.
• Basic knowledge of Microsoft 365 applications and services.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively with cross-functional teams.
• Must be willing to work 5 days onsite.
• Must support endpoint lifecycle and asset operations, including order, receive, stock, build, deploy, and recover devices and peripherals.
• Experience with inventory and asset management and doing logistics work consistently.
• Hands-on support experience with Windows endpoint troubleshooting.
• Knowledge of Intune and Autopilot (hands-on preferred).
• Support support for multi-site organizations.
• Experience supporting office moves, acquisitions, or technology deployment projects.
• Ability to build and maintain operational documentation and process guides.