Desktop Support Specialist

A financial services firm is hiring a Desktop Support Analyst to provide hands-on hardware and software support to end users, in person and remotely.

What You'll Do

• Manage Active Directory accounts, groups, permissions, and MFA enrollment
• Troubleshoot Windows, Microsoft 365, Teams, and Outlook
• Handle workstation patching, remote access (RDP/VPN), and backup/restore requests
• Build and support specialized trading and developer workstations
• Deploy and decommission hardware, and track assets and licenses
• Own and resolve service desk tickets, with clear documentation

What You Bring

• 1–3 years in desktop support, help desk, or IT operations
• Hands-on Active Directory experience
• Strong knowledge of Windows 10/11 and Microsoft 365
• Familiarity with PowerShell and endpoint management/patching tools (KACE, SCCM, Intune)
• Basic networking and security awareness
• Financial services or Bloomberg support experience a plus
• Discretion, strong follow-through, and a service-minded attitude

5 days onsite