Desktop Support Specialist-Network Engineer

Job Description: IT Support / Network Engineer

Company: InfoBeans

Location: Pune – Baner

Experience: 2+ Years

CTC: ₹3–4 LPA

Joining Preference: Immediate joiners or candidates who can join within 30 days

Job Overview

We are looking for an IT Support / Network Engineer with hands-on experience in laptop and desktop troubleshooting, hardware repair, basic networking, and firewall support. The candidate will be responsible for maintaining IT infrastructure, resolving end-user technical issues, and ensuring smooth network connectivity across the organization.

Key Responsibilities

• Perform basic laptop and desktop repairing, hardware troubleshooting, and component replacement.
• Diagnose and resolve issues related to operating systems, RAM, hard drives/SSDs, keyboards, batteries, and other hardware components.
• Install and configure Windows operating systems, drivers, and essential software.
• Troubleshoot LAN, Wi-Fi, Ethernet, and basic network connectivity issues.
• Handle basic networking tasks, including IP configuration, DNS, DHCP, and TCP/IP troubleshooting.
• Provide basic firewall support, including rule checking, access troubleshooting, port blocking/unblocking, and connectivity verification.
• Assist with VPN connectivity and network access issues.
• Troubleshoot printer, peripheral, and end-user IT support issues.
• Support antivirus installation, updates, and endpoint security.
• Maintain IT assets, hardware inventory, and troubleshooting records.
• Coordinate with senior IT/network teams and vendors for complex technical issues.
• Maintain documentation of incidents, resolutions, and IT support activities.

Required Skills

• Hands-on experience in laptop and desktop repairing.
• Basic knowledge of computer hardware, operating systems, and software installation.
• Basic networking knowledge: LAN, WAN, TCP/IP, DNS, DHCP, IP addressing, and Wi-Fi.
• Basic understanding of firewall rules, port management, and network security.
• Knowledge of VPN connectivity and network troubleshooting.
• Experience with Windows OS installation, configuration, and troubleshooting.
• Good problem-solving and communication skills.
• Ability to provide on-site IT support and resolve day-to-day technical issues.