Desktop Support Specialist- VIP Support

Why join us?

BlupaceTech is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. We have the expertise and experience to provide custom-tailored solutions for your business, whatever your field may be. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. We operate in different locations which includes UK, France, Germany and Belgium.

Where you’ll be working:

• It is a Amsterdam, Netherlands based contractual opportunity
• VIP support -L2/L3 Level
• Required Exp. -7+yrs
• Work location -Amsterdam, Netherlands
• Tenure -12months
• Language preferred – Dutch & English
• No Sponsorship provided for this role.

Position Responsibilities and Functions

The VIP Support Engineer provides high‑touch, high‑quality technical support to executive‑level users. This role requires deep expertise in high‑spec Windows laptops and Mac devices , exceptional communication skills, and the ability to operate with urgency, discretion, and professionalism.

Key Responsibilities

• Deliver premium deskside and onsite support for VIP and executive users.
• Troubleshoot and resolve issues on high‑performance laptops, MacBook Pro, Mac Studio, and other advanced devices.
• Provide support for OS, applications, collaboration tools, conferencing systems, and mobility platforms.
• Ensure minimal downtime through proactive monitoring and rapid issue resolution.
• Manage device upgrades, replacements, performance tuning, and optimization for VIP users.
• Coordinate with backend teams (network, security, infra) for escalations.
• Maintain strict confidentiality and handle sensitive information with care.
• Provide white‑glove onboarding/offboarding for senior stakeholders.
• Document incidents, resolutions, and device configurations accurately.

Required Skills & Experience

• Strong expertise in Mac devices (macOS, MDM, Apple ecosystem) and high‑spec Windows laptops.
• Hands‑on experience supporting executive/VIP users.
• Excellent troubleshooting skills across hardware, OS, applications, and connectivity.
• Strong communication skills in Dutch and English.
• Ability to work independently, manage priorities, and deliver under pressure.
• Experience with ITSM tools (ServiceNow preferred).
• Understanding of collaboration tools (Teams, Zoom, Outlook, etc.).

The Package

• We offer a competitive salary and a great benefits package. Blupace is committed to promoting a diverse, open and collaborative work environment – a place where we can be ourselves and succeed on merit. We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.