Hybrid | Global company | Permanent role

Desktop Support Team Lead

採用企業

Fast growing global IT consulting firm

勤務地

東京都 23区

雇用形態

正社員

給与

750万円 ~ 850万円

募集要項

We are seeking a highly experienced Deskside Support Team Lead to manage and mentor an onsite support team. This role involves overseeing daily deskside operations, ensuring high-quality technical support across Windows, macOS, mobile devices, conferencing, and enterprise tools, while also driving strategic improvements in end-user computing services. The ideal candidate will bring over 7 years of deskside support experience, including 3+ years in leadership, strong technical expertise (Windows, macOS, MS Office, VLAN/DHCP/DNS, Active Directory, SCCM, JAMF), and proven success supporting executive stakeholders in Fortune 500 environments. Fluency in Japanese (JLPT N1) and advanced English proficiency are required.

応募必要条件

職務経験

6年以上

キャリアレベル

中途経験者レベル

英語レベル

ビジネス会話レベル

日本語レベル

流暢

最終学歴

大学卒： 学士号

現在のビザ

日本での就労許可が必要です

スキル・資格

• Leadership & Team Management: Mentoring, workload prioritization, ticket quality audits, executive-level support, continuous improvement.
• End-User Support: Windows & macOS platforms, laptops, desktops, mobile devices, printers, MS Office (Outlook, Excel, Teams, PowerPoint), VDI, remote access.
• Incident & Problem Management: ServiceNow expertise, root cause analysis, trending analysis, escalation handling, process optimization.
• Knowledge Management: Documentation, knowledge base creation, training, and onboarding programs.
• Technical Tools & Systems: Active Directory, SCCM, JAMF, ARS (Active Roles Administration Service), device lifecycle & asset management.
• Networking: Tier 2+ skills in VLANs, DHCP, DNS.
• System Administration & AV: End-user system administration, AV conferencing support, live meeting streaming.
• Compliance & Security: Adherence to security, confidentiality, and corporate IT policies.
• Languages: Japanese (Native/JLPT N1), English (High-Intermediate, TOEIC 650+).

勤務地

• 東京都 23区

労働条件

雇用形態正社員給与750万円 ~ 850万円

業種: ITコンサルティング

職種

ICTスペシャリスト（IT・Web・通信系） > テクニカルサポート

ICTスペシャリスト（IT・Web・通信系） > その他、技術系（IT・Web・通信系）

技術系（その他） > 技術系（その他）

会社概要

会社の種類

大手企業 (300名を超える従業員数) 外資系企業