Desktop Support Technician & Laptop Support Technician

About the role

Desktop & Laptop Support Technicians install, configure, maintain, and troubleshoot Windows-based computers. They provide technical support to end users, resolve hardware and software issues, and ensure devices remain secure, updated, and operational.

Key responsibilities

• Install, configure, upgrade, and troubleshoot Windows 10 and Windows 11
• Format and reimage desktops and laptops using standard operating-system image
• Install device drivers, security updates, patches, and approved applications
• Diagnose and resolve hardware, operating-system, software, performance, and startup issues
• Troubleshoot printers, scanners, docking stations, monitors, and other peripherals
• Configure email, user profiles, antivirus software, VPNs, Wi-Fi, and LAN connectivity
• Join computers to Active Directory or Microsoft Entra ID and apply required policies
• Perform basic user-account, password, access, and group-management activities
• Set up devices for new employees and recover equipment during employee exits
• Back up and restore user data during repairs, replacements, and migrations
• Replace or upgrade components such as RAM, storage drives, batteries, keyboards, and power adapters
• Provide remote and on-site technical assistance to users
• Record incidents, requests, troubleshooting steps, and resolutions in the ticketing system
• Maintain hardware inventory, asset tags, software records, and spare equipment
• Escalate unresolved or high-impact incidents to the appropriate technical team
• Follow IT security, data-protection, software-licensing, and asset-management policies

About you

• Diploma, degree, or technical certification in IT, Computer Science, or related field
• 1–3 years of desktop, laptop, service-desk, or end-user support experience
• Hands-on experience installing and troubleshooting Windows 10 and Windows 11
• Good understanding of computer hardware, drivers, BIOS/UEFI, file systems, and disk partitioning
• Working knowledge of Microsoft 365 applications and Outlook
• Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, LAN, and VPN technologies
• Familiarity with Active Directory, Group Policy, Microsoft Entra ID, and endpoint-management tools
• Experience using remote-support and ticket-management tools
• Ability to diagnose technical problems methodically and communicate clearly with non-technical users

Preferred Certifications

• Microsoft 365 Certified: Endpoint Administrator Associate
• Relevant OEM certifications from Dell, HP, or Lenovo

Key Skills

• Windows installation, imaging, and troubleshooting
• Desktop and laptop hardware repair
• Software installation and configuration
• Network and peripheral troubleshooting
• Data backup, recovery, and migration
• Customer service and communication
• Incident documentation and time management
• Ability to prioritize multiple support requests

Working Requirements

• Ability to provide desk-side support and move IT equipment when required
• Availability for occasional after-hours maintenance or urgent support
• Willingness to travel between office locations, if applicable

COMPENSATION

Competitive compensation provided based on qualifications and expertise, along with company-provided housing, transportation, and flight tickets.