Desktop Support Technician - Chicago, IL

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Job Description: At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Chicago, IL and provide technical support in a Windows-based enterprise environment. This role requires a customer-focused professional capable of independently troubleshooting and resolving complex technical issues while delivering exceptional end-user support in a fast-paced corporate environment.

End-User Support:

• Provide onsite Level 2 support for desktops, laptops, mobile devices, docking stations, monitors, printers, and peripherals
• Diagnose and resolve hardware and software issues in a Windows 10/11 environment
• Perform hands-on break/fix repairs, component replacements, and troubleshooting
• Install, configure, and support enterprise software applications and operating systems
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite

Incident And Ticket Management:

• Manage incidents and service requests using ServiceNow
• Accurately document troubleshooting activities, resolutions, and customer interactions in ServiceNow
• Prioritize, track, and update tickets in accordance with established Service Level Agreements (SLAs)
• Escalate unresolved issues to Level 3 support teams and vendors as required
• Maintain detailed and accurate technical documentation

Hardware Deployment & Asset Management:

• Perform workstation deployments, refreshes, migrations, and equipment replacements
• Configure new devices and migrate user profiles, data, and applications
• Support asset inventory management and lifecycle processes
• Coordinate warranty repairs and vendor support activities

Infrastructure Support:

• Troubleshoot Active Directory account issues, password resets, permissions, and group memberships
• Support network connectivity, VPN, wireless, and workstation-related issues
• Assist with conference room technologies, collaboration tools, and audiovisual support
• Perform basic support for endpoint management solutions such as Intune and SCCM

Auto req ID 484683BR

Minimum Education Required High School/GED

Required Experience Skills and Qualifications:

• Minimum 5+ years of experience providing desktop support in an enterprise environment

• Strong experience supporting Windows 10 and Windows 11 operating systems

• Proven experience with hardware and software break/fix support

• Hands-on experience managing incidents and service requests through ServiceNow

• Experience supporting:

• Microsoft 365

• Outlook

• Teams

• OneDrive

• Active Directory

• VPN connectivity

• Strong understanding of PC hardware, peripherals, and device troubleshooting

• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and wireless networking

• CompTIA A+, Network+, or equivalent certifications preferred

• Microsoft certifications related to desktop support or endpoint administration preferred

• Experience supporting executive/VIP users preferred

• Experience with Microsoft Intune, SCCM/MECM, and endpoint management platforms preferred

• Familiarity with ITIL-based support processes preferred

• Excellent customer service, communication, and problem-solving skills

• Ability to work independently with minimal supervision

• Ability to lift and transport equipment up to 50 pounds

• Technical Skills preferred:

• Operating Systems

• Microsoft Technologies

• Entra ID (Azure AD)

• Ticketing & Support Tools

• Remote Support Tools

• Asset Management Systems

• Device Imaging & Deployment

• Dell, Client, and Lenovo desktops/laptops

• Printers and multifunction devices

• Mobile devices

• Docking stations

• Monitors and peripheral

Wage Range: The rate for this position is between $25.05 - $33.40 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

City* Chicago

State* Illinois

Job_Category Information Technology

Job Code IT Information Technology

Affiliate Sponsor Compucom

Salary Range $45,000-$60,000