Desktop Support Technician

We are currently looking for a DSS L1 (Desktop Support Services – Level 1) professional to join our team on an on-site support role.

📍 Work Mode: On-Site

📅 Employment Type: B2B/ Freelance Contract

📌 Location: Cracow, Poland

💼 Job Responsibilities:

• Provide Level 1 desktop support for hardware, software, and network-related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end-user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements

🛠️ Required Skills & Experience:

• 1–3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 10/11 environment
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Good troubleshooting and problem-solving skills
• Strong communication and customer service skills

Ability to work independently in an on-site environment