Desktop Support Technician

Are you a skilled IT troubleshooter who loves solving technical challenges and keeping systems running smoothly? We’re looking for a Desktop Support Technician to join our team and deliver top-notch local and remote IT support!

About the Role

As a Desktop Support Technician, you’ll be the go-to technical expert for end-user support—providing break/fix resolution, diagnosing hardware/software issues, and maintaining seamless operations across our IT environment.

Tasks

Key Responsibilities

• End-User Support: Provide 1st/2nd level local and remote troubleshooting for software, hardware, and applications.
• System Administration: Install, upgrade, and manage Windows OS, Active Directory, GPOs, MS Office 365, and enterprise anti-virus/encryption tools.
• Hardware & Maintenance: Perform repairs, upgrades, and preventative maintenance on PCs, laptops, printers, and peripherals.
• Ticket & Escalation Management: Log, document, and manage incidents through our ticketing system while meeting key SLAs.
• Cross-Functional Collaboration: Support network connectivity, mobile device management (iOS/Android), and basic Mac OS queries; collaborate with 3rd-party vendors for complex AV issues.

Requirements

What We’re Looking For

• Experience: 2–3 years in Windows Desktop Support (Minimum 18+ months of hands-on IT experience).
• Education: Bachelor’s degree in Computer Science or a related field (or equivalent experience).
• Certifications: CompTIA A+ or Microsoft Certified Professional (MCP) preferred.
• Technical Skills: Strong background in Active Directory, Office 365, PC hardware, diagnostic tools, and basic networking/telecoms.
• Soft Skills: Excellent problem-solving, strong communication, ability to prioritize tasks, and a team-first mindset.