Desktop Support Technician

Location: Fishkill, NY
Worksite: 60 Merritt Blvd, Suite 203, Fishkill, NY 12524
Work Model: 100% Onsite
Engagement: 1099 Independent Contractor
Duration: 1 Year
Compensation: $4,000 per month
Expected Start Date: Around September 1, 2026
Schedule: Full-time business hours; final shift schedule to be confirmed
Candidate Preference: Local candidates preferred

Position Overview

We are seeking an experienced Desktop Support Engineer for a long-term onsite assignment in Fishkill, NY. The technician will provide hands-on IT support to end users and work closely with remote technical teams, vendors, and other support groups.

The ideal candidate should have strong troubleshooting skills and practical experience supporting Windows environments, Microsoft 365, hardware, peripherals, imaging, and ticketing systems.

Key Responsibilities

• Provide onsite desktop and end-user support.
• Troubleshoot Windows 10/11, hardware, software, and peripheral issues.
• Install, configure, troubleshoot, and replace desktops, laptops, monitors, printers, and related equipment.
• Support Microsoft 365 applications and user access issues.
• Assist with Active Directory and Microsoft Entra ID-related tasks.
• Perform device imaging, deployment, replacement, and upgrade activities.
• Handle IMAC and break-fix support activities.
• Provide basic Smart Hands assistance with network equipment, racks, switches, wireless devices, firewalls, and patch panels under approved procedures.
• Work with remote technical teams on escalated incidents and troubleshooting.
• Update and manage tickets according to established procedures.
• Coordinate with vendors and third-party service providers when required.
• Maintain accurate records of IT equipment, accessories, and inventory.
• Provide timely updates during incidents and service interruptions.
• Follow client security, confidentiality, safety, and operational procedures.

Required Skills & Experience

• Experience in onsite desktop support, field support, EUC, or IT service desk environments.
• Hands-on experience with Windows 10/11 troubleshooting.
• Knowledge of Microsoft 365.
• Familiarity with Active Directory and Microsoft Entra ID.
• Experience with laptop/desktop imaging and deployment.
• Hardware and software troubleshooting experience.
• Familiarity with printers, monitors, docking stations, and other peripherals.
• Experience using ticketing/incident management systems.
• Basic understanding of networking and Smart Hands activities.
• Strong communication and documentation skills.
• Ability to work independently at an onsite location.

Contractor Requirements

• Must be able to reliably commute to the Fishkill, NY worksite.
• Must be available for the assigned full-time schedule.
• Must be able to work under a 1099 independent contractor / B2B arrangement.
• Successful candidates will be required to complete applicable client onboarding and compliance requirements.

Engagement Details

This is a project-based, one-year freelance 1099/B2B assignment.

Pay: $4,000.00 per month

Work Location: In person