Desktop Support Technician

Job Summary Asiatic Fire System Pte Ltd is an established leader in fire protection, life safety, and marine safety firefighting solutions. We are seeking a proactive and technically proficient Desktop Support Technician to join our IT operations team at our Joo Koon headquarters .In this role, you will be the primary technical interface for our internal workforce, ensuring that all endpoint hardware, software systems, and network peripherals run at peak performance. Your technical support will directly minimize operational downtime for our office staff, manufacturing floor, and marine service teams, thereby supporting our critical mission of safeguarding lives and industrial infrastructure.

Key Responsibilities

• Technical Support Execution: Provide comprehensive tier 1 and tier 2 technical support for onsite and remote users experiencing hardware, software, or network connectivity issues.
• System Deployment: Install, configure, test, and maintain employee workstations, laptops, operating systems (Windows/macOS), and enterprise software applications.
• Peripheral Management: Maintain and troubleshoot office peripheral hardware, including network printers, biometric access scanners, and unified communication systems.
• User Provisioning: Manage user lifecycle account administrations, including Active Directory permissions, email configuration, and access control modifications.
• Incident Resolution: Diagnose, isolate, and resolve complex technical problems, documenting root causes and resolutions accurately within our IT service management (ITSM) tracking database.
• Inventory Security: Maintain a meticulous inventory of all corporate hardware assets, software licenses, and specialized network equipment to ensure total compliance.
• Data Protection: Support the enforcement of cybersecurity policies, ensuring antivirus software updates, patch management, and data backups comply with company standards.

Requirements

• Education: Minimum Diploma or Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or a related technical discipline.
• Technical Knowledge: Deep understanding of computer hardware architecture, network protocols (TCP/IP, DNS, DHCP), and operating system environments.
• Certifications: Professional certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are highly preferred.
• Experience: Prior experience in an IT helpdesk, desktop support, or system administrator assistant role—ideally within an industrial manufacturing or engineering sector—is highly valued.
• Soft Skills: Exceptional problem-solving skills under tight deadlines, high attention to detail, and a service-oriented mindset.

Pay: $2,800.00 - $4,400.00 per month

Work Location: In person