Desktop Support Technician

Field Desktop Support Tech- Bilingual in English and Korean

Location: Atlanta, GA 30326

Responsibilities:

• Desktop support experience- troubleshooting, configuration, software installation

• Experience with ticketing system

• Review onboarding requests, review tickets and document issues

• Adept at M365, Windows, Active Directory, ticketing systems

• Provide troubleshooting and support to end users on a variety of issues- incidents and problems

• Provide technical assistance to the customer (Examples)

• Password reset

• Account information

• Case number information

• Adobe Reader issues

• Brower issues

• Technical computer issues

• Internet connectivity

• Set up equipment for employee use

• Image computers using a variety of methods

• Install and perform minor repairs to computers and peripheral equipment within the office premises

• Strong networking skills- IDF/MDF, switches, routers, access point

Experience:

• 2-5 years of experience in software, hardware, and network

• Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365

• Experience with of Windows, M365, PC and Printer configuration

• Strong customer service skills, detail oriented, and deadline driven

• Strong communication skills and client interfacing skills

• Enthusiastic and willing to take initiative

• Bilingual in English and Korean is a must