Desktop Support Technician

Desktop Technician

• Provide first- and second-line desktop, laptop, and printer support for end users
• Administer and troubleshoot Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), including account creation, password resets, and license/distribution list management
• Image, configure, and deploy new laptops/desktops, including enrollment in device management tools (e.g., Intune)
• Install, update, and troubleshoot hardware, drivers, and applications
• Diagnose and resolve basic network connectivity issues (Wi-Fi, wired connections, printer/network device connectivity, IP configuration)
• Set up and maintain network printers and peripherals (label printers, multifunction devices)
• Support remote access tools (e.g., AnyDesk) and assist with remote troubleshooting
• Maintain accurate records of support tickets, resolutions, and inventory
• Assist with onboarding/offboarding: account creation, equipment setup, and access provisioning/deprovisioning
• Escalate complex issues to senior IT staff or network engineers as needed.

Experience

• 2–3 years of experience in desktop support, help desk, or a similar IT role
• Hands-on experience with Microsoft 365 administration
• Solid understanding of Windows OS, hardware troubleshooting, and software installation
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting)
• Experience with device management platforms (Intune or similar) a plus
• Strong communication skills and a customer-service mindset
• Ability to lift/move equipment (laptops, monitors, printers) as needed
• Associate's degree or relevant certifications (CompTIA A+, Network+) preferred but not

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 40.0 per week

Work Location: In person