Desktop Support Technician

About Netway Solutions

Netway Solutions Trading L.L.C. is a Dubai-based IT and ELV solutions provider offering IT infrastructure, networking, cybersecurity, structured cabling, CCTV, access control, server and storage solutions, cloud services, and annual maintenance services to corporate and commercial clients.

We are looking for a Desktop Support Technician to join our technical team and provide reliable IT support to our customers and internal users.

Job Responsibilities

• Provide 1st and 2nd level technical support to users for hardware, software, network, and IT-related issues.
• Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, monitors, and other IT peripherals.
• Install, configure, maintain, and troubleshoot Windows operating systems and business applications.
• Perform hardware installation, replacement, upgrades, and preventive maintenance.
• Configure and troubleshoot LAN, Wi-Fi, switches, routers, and basic network connectivity.
• Assist with Microsoft 365, Outlook, Teams, OneDrive, and email-related issues.
• Configure user accounts, permissions, printers, shared folders, and other IT resources.
• Provide onsite technical support at customer locations across Dubai and other areas of the UAE when required.
• Troubleshoot basic IP addressing, DHCP, DNS, TCP/IP, and network connectivity issues.
• Assist with installation and maintenance of networking equipment, access points, switches, and structured cabling.
• Support antivirus, endpoint security, backup solutions, and basic cybersecurity requirements.
• Assist with server, NAS, backup, and virtualization-related troubleshooting under senior technical supervision.
• Maintain proper documentation of customer equipment, configurations, incidents, and service activities.
• Attend customer support calls and respond to technical issues within agreed service timelines.
• Prepare service reports after onsite visits and obtain customer confirmation/sign-off where required.
• Coordinate with vendors and senior engineers for escalated technical issues.
• Assist the team with IT projects, installations, migrations, upgrades, and maintenance activities.
• Maintain professional communication with customers and ensure a high level of customer satisfaction.
• Follow company procedures for ticket management, reporting, asset management, and technical documentation.
• Perform any other technical duties assigned by management.

Required Technical Skills

• Good knowledge of Windows 10/11 troubleshooting and installation.
• Good understanding of PC and laptop hardware.
• Knowledge of Microsoft Office and Microsoft 365 applications.
• Basic to intermediate knowledge of LAN, WAN, Wi-Fi, TCP/IP, DHCP, and DNS.
• Experience with printers, scanners, biometric devices, and other IT peripherals.
• Basic knowledge of switches, routers, firewalls, and access points.
• Basic knowledge of Active Directory and user administration will be an advantage.
• Basic understanding of backup, antivirus, endpoint security, and data protection.
• Ability to diagnose hardware and software issues and provide appropriate solutions.
• Knowledge of structured cabling and network infrastructure will be an advantage.

Preferred Qualifications

• Diploma or Bachelor's degree in IT, Computer Science, Networking, or a related field.
• Relevant IT certifications such as CompTIA A+, Network+, Microsoft, CCNA, or equivalent will be an advantage.
• Previous experience in an IT support company, system integrator, MSP, or similar technical environment is preferred.
• UAE driving license is an advantage.
• Candidates with experience providing onsite support to multiple corporate customers will be preferred.

Key Competencies

• Strong troubleshooting and problem-solving skills.
• Good communication and customer-service skills.
• Ability to work independently and as part of a technical team.
• Willingness to travel to customer sites when required.
• Ability to manage multiple support requests and prioritize urgent issues.
• Good documentation and reporting skills.
• Professional attitude and appearance when dealing with customers.
• Willingness to learn new technologies and solutions.
• Ability to work under pressure and meet service deadlines.

Job Requirements

• Experience: 1–3 years in IT/Desktop Support or a related technical role.
• Location: Dubai, UAE.
• Availability: Immediate joiners will be preferred.
• Driving License: UAE driving license is an advantage.
• Language: Good English communication is required.

What We Offer

• Opportunity to work with a growing IT systems integration company.
• Exposure to a wide range of IT infrastructure, networking, cybersecurity, cloud, and ELV technologies.
• Hands-on experience with corporate customers and real-world IT projects.
• Opportunities for technical learning and career development.
• Competitive salary based on experience and technical skills.

Pay: AED3,500.00 - AED4,500.00 per month

Work Location: In person