Desktop Support Technician

Job Overview

Location: Buffalo, NY 14210 – 239 Van Rensselaer St.
Work Arrangement: 100% Onsite
Duration: Contract-to-Hire, 3.5+ Months
Pay: $18–$20/hr on W2, depending on experience and credentials
Travel: None

Job Summary

We are seeking an End User Tech Support professional to provide hands-on technical support for end users, PCs, peripherals, and other technical devices in an onsite environment. The ideal candidate will have strong troubleshooting skills, excellent customer service, and experience supporting users through a ticketing environment.

Key Responsibilities

• Provide hands-on technical support for end-user devices, PCs, peripherals, and related technology.
• Troubleshoot hardware/software issues and perform device imaging, configuration, and deployment.
• Use ServiceNow or similar ticketing systems to document, track, and resolve incidents and service requests.
• Support a reliable, high-quality end-user technology experience.
• Collaborate effectively with users, technical teams, and other support personnel.
• Maintain professional communication and a customer-focused approach.
• Follow established support procedures and maintain high standards for reliability and user experience.

Required Qualifications

• 3+ years of hands-on End User / Desktop / PC Support experience.
• 3+ years of experience with imaging software and technical support.
• Hands-on troubleshooting of end-user devices and technical equipment.
• Experience with ServiceNow or a comparable ticketing system.
• CompTIA A+ or other relevant PC Support certification.
• Strong spoken and written English communication skills.
• Professional, positive attitude with excellent customer-service skills.
• Ability to work onsite daily and collaborate effectively with users and team members.
• Must reside within a commutable distance of the Buffalo, NY location.

Preferred: FinTech/financial-services industry experience and strong interest in AV technology/support.

If interested, please share your updated resume and confirm your onsite availability and location.

Pay: $20.00 per hour

Expected hours: 40.0 per week

Education:

• High school or equivalent (Required)

Experience:

• End User / Desktop / PC Support: 3 years (Preferred)
• imaging software: 3 years (Preferred)
• ServiceNow: 3 years (Preferred)

Location:

• Buffalo, NY 14210 (Preferred)

Ability to Commute:

• Buffalo, NY 14210 (Required)

Work Location: In person