Desktop Support Technician

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Role: Desktop Support Technician

Job Type: Fixed Term Contract (12 months)

Location: London, UK / On-site

Number of hours: 40 hours per week – full time

Ready to utilize your experience and expertise in End-user computing?

We have an exciting role for you – Desktop Support Technician.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

The Role

As a Desktop Support Technician, you will provide onsite technical support and work closely with cross-functional teams to deliver high-quality services. The role involves performing support activities in line with agreed service levels and assisting in the diagnosis and resolution of network and compute-related incidents.

Key responsibilities:

• Install, upgrade, support and troubleshoot Windows, Mac and other authorised desktop software and applications.
• Install, upgrade, support and troubleshoot End User Workspace hardware, including desktops, laptops, printers, mobile devices, video and conferencing equipment, and other authorised peripherals and devices.
• Perform general preventative maintenance tasks on devices and software.
• Follow and execute instructions provided by subject matter experts.
• Assist users with logged IT-related incidents when called upon.
• Take ownership of issues, carry out problem analysis, implement temporary or permanent fixes, and escalate incidents to other support teams where necessary.
• Accurately record, update and document requests using the IT service desk system.
• Maintain a first-class level of customer service and communicate effectively with technical and non-technical colleagues at all levels.
• Create, maintain and publish relevant support documentation to support quick resolution of incidents and service requests.

Your Profile

Essential skills/knowledge/experience:

• Good general understanding of IT principles, including networks, hardware and domains.
• Working knowledge of leading software packages such as MS Office, Lotus Notes and MS Outlook.
• Good working knowledge of Windows and Mac operating systems, related software and applications.
• Experience in End User device hardware and software troubleshooting.
• Experience supporting printers and meeting room equipment.
• Experience building, configuring, replacing and troubleshooting EUC hardware components.
• Familiarity with virtual, MDM and VPN environments, with basic knowledge of Network and Compute devices.
• Exceptional customer-facing and communication skills, with a logical, analytical approach and accurate record keeping.

Desirable skills/knowledge/experience:

• CompTIA A+ or MCP/MCSE certification; OEM certification; knowledge of ITIL and experience working within an ITIL environment.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [email protected] with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.