Desktop Support Technician

Job Summary

We are seeking a customer-focused Desktop Support Technician to provide technical, white glove IT support across our client’s corporate office in Manhattan. In this role, you will deliver hands-on technical support to corporate end users, executive leadership, a various departmental teams.

Key Responsibilities

• Diagnose and resolve issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads).
• Provide executive/VIP/white glove support
• Provide face to face customer service and walk in support
• Conduct device migration transitioning between Windows and Mac environments.
• Software Deployment & Patch Management:
• Provide technical assistance for desktop client applications, ensuring optimal software performance.
• Conduct installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops.
• Handle procurement, disposal, and inventory tracking of IT hardware.
• Manage devices through Intune and JAMF for enterprise-wide security and configuration.
• Incident and problem management, leveraging NexThink for in-depth problem analysis.
• Deliver desk-side assistance, conference room technology support, and field services for remote sites.

Required Qualifications

• 3–5 years of hands-on desktop support
• Executive/VIP/White Glove Support experience
• Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads).
• Walk-in Support experience
• Device Migration: Experience with seamless transitions between Windows and Mac environments.
• Software Deployment & Patch Management: Proficient in managing OS image patching, software updates, and application deployments.
• End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance.
• Hardware Services: Ability to conduct installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops.
• Ability to handle procurement, disposal, and inventory tracking of IT hardware.
• Experience managing devices through Intune and JAMF for enterprise-wide security and configuration.
• Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis
• Experience providing on-site & remote IT Support
• Exceptional communication and interpersonal skills with the composure to support non-technical teams and executive leaders in a fast-paced environment.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law