Desktop Support Technician

Job Overview

We are seeking a dynamic and dedicated Desktop Support Technician to join our IT team! In this vital role, you will be the frontline hero for resolving technical issues, maintaining hardware and software systems, and ensuring seamless user experiences across our organization. Your expertise will help keep our digital environment running smoothly, empowering employees to perform at their best. This position offers an exciting opportunity to apply your technical skills in a fast-paced, collaborative setting while supporting a diverse range of IT infrastructure components.

Responsibilities

• Provide prompt and effective technical support to end-users via help desk tickets, phone, or in person, ensuring issues are resolved efficiently and professionally.
• Troubleshoot hardware problems related to desktops, laptops, peripherals, and other computer equipment, performing hardware maintenance and repairs as needed.
• Assist with software troubleshooting across operating systems such as Windows, macOS, and Linux, including application installation, updates, and configuration.
• Manage user accounts and permissions within Active Directory, including account creation, modification, and deactivation; support Active Directory management tasks.
• Support system administration activities for Windows Server environments and IT infrastructure components such as LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and network connectivity issues.
• Maintain accurate documentation of incidents, resolutions, and system configurations using tools like ServiceNow or Jira; contribute to knowledge base articles for common issues.
• Collaborate with team members on system upgrades, software deployments, hardware installations, and network improvements to enhance overall IT support services.

Qualifications

• Proven experience in technical support roles with a strong understanding of desktop hardware maintenance and software troubleshooting.
• Proficiency with Microsoft Office Suite applications and operating systems including Windows and macOS; familiarity with Linux is a plus.
• Knowledge of computer networking concepts such as LAN/WAN configuration, VPN setup, firewall management, and basic network troubleshooting.
• Experience with Active Directory management and Windows Server administration is highly desirable.
• Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
• Familiarity with help desk ticketing systems like BMC Remedy or ServiceNow; experience with Jira is advantageous.
• Ability to perform hardware support tasks involving computer hardware components and peripherals effectively.
• Excellent problem-solving skills combined with a proactive approach to technical troubleshooting support.
• Effective communication skills to collaborate within a team environment and assist users confidently across diverse technical issues.

Join us as a Desktop Support Technician if you’re passionate about delivering exceptional IT support while advancing your skills in a vibrant environment! Your expertise will directly contribute to maintaining our technological excellence and empowering our team members every day.

Pay: $23.00 - $25.00 per hour

Application Question(s):

• its a 4+ months contract so are you comfortable?
• Did you have your own vehicle and valid Driving license?

Experience:

• Desktop support: 4 years (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person