Desktop Support Technician

Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Your new role:

• Respond to support contacts and tickets as assigned within Service Level Agreements.
• Maintain an understanding of the internal escalation process.
• To be a highly motivated team player with the skills and ability to manage changing priorities.
• Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
• Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible.

What you’ll need to succeed:

• Experience in managing/troubleshooting Windows Desktop Operating Systems.
• Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies.
• Experience in using ITIL based ticketing system (ITIL foundation preferred).

What we offer:

• Involved in varied projects that make a positive impact on critical services on a local and national level
• Vibrant company culture with a wide range of events and social activities throughout the year
• Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club
• Dedicated Learning and Development team and access to a range of training, courses and certification support
• Comprehensive benefits including, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave