Desktop Support Technician

Role: Desktop System Engineer

Location: Nashville, TN (Onsite)

Key Responsibilities

• Endpoint Architecture: maintain enterprise device management solutions including Microsoft Intune, Windows and macOS systems.
• Desktop Systems Engineer to help maintain our global End-User Computing (EUC) infrastructure. This role will work with end users on deskside issues, printing issues, imaging devices, desk moves.
• OS Deployment & Imaging: Deploy standardized operating system images (Windows 11 and macOS) Autopilot, and modern provisioning workflows.
• Security & Compliance: Enforce enterprise endpoints security baselines, managing patch deployments (WSUS/Intune), BitLocker encryption
• Asset Lifecycle Management: Maintain hardware/software asset standards, evaluate upcoming technologies, and coordinate technical rollouts with vendor management teams.

Required Skills & Qualifications

• Education: Information Technology, or a related field (or equivalent practical experience).
• Technical Experience in Endpoint Engineering, Systems Administration, or End-User Computing (EUC) roles.
• Communication: Exceptional collaborative skills to interface with cross-functional IT infrastructure groups, external vendors, and corporate stakeholders.