Desktop Support Technician II

Role Overview

We are working with a leading IT services and solutions provider who are looking to hire a Desktop Support Technician 2 to join their growing team.

You will play a key role in delivering end-user support and deployment services across a variety of environments including corporate offices, healthcare sites, warehouses, and data centres.

This is a hands-on position suited to someone who enjoys working directly with users, solving problems, and being involved in hardware deployments, upgrades, and technical troubleshooting.

Key Responsibilities

• Provide end-user technical support, diagnosing and resolving hardware and software issues
• Install, configure, and upgrade: Desktop / laptop systems, Operating systems (primarily Windows), Applications and user profiles
• Perform hardware deployments and refreshes, including: Equipment setup and installation, Imaging and configuration, Data transfer and backup, Device decommissioning or redeployment
• Deliver remote and on-site technical support, including desk-side assistance
• Troubleshoot and maintain: Workstations, peripherals, and printers, Network connectivity issues (basic level)
• Work with ticketing systems to manage and document support requests
• Assist in small project delivery, such as: Office / site moves, Large-scale device rollouts, Infrastructure upgrades
• Communicate proactively with customers and stakeholders on progress and resolutions
• Support the creation and maintenance of technical documentation
• Act as a point of contact within small teams, providing guidance and support when required

Skills & Experience

Essential

• 3–5 years’ experience in desktop support within an enterprise environment
• Strong knowledge of: Windows OS support (desktop/laptop), Microsoft Office and business applications
• Experience with: Hardware installations, upgrades, and troubleshooting, Ticket management systems, Active Directory (user management, permissions)
• Strong problem-solving skills and ability to work independently
• Excellent communication and customer-facing skills
• High school diploma (or equivalent) required
• Further qualifications in IT or related field preferred

Desirable

• Experience supporting large-scale deployments or migrations
• Exposure to: Server moves or hardware rollouts, Data centre or warehouse environments
• Certifications such as: CompTIA A+, MCP / MCDST, MacOS support experience