Desktop Support Technician L2

Desktop Support Technician (Level 2) – Vancouver, BC

Location: Vancouver, BC
Work Arrangement: Fully Onsite
Employment Type: Contract
Contract End Date: March 31, 2027
Work Schedule: 11:00 AM – 8:00 PM
Compensation: Starting at $23.00/hour (CAD)
Experience Required: 2–5 years

Job Overview

We are seeking a skilled and customer-focused Desktop Support Technician (Level 2) to provide onsite IT support at our client location in Vancouver, BC.

The successful candidate will be responsible for troubleshooting hardware, software, and connectivity issues, supporting workplace technology, and delivering high-quality technical assistance to end users. This position is ideal for an IT professional with strong desktop support experience, foundational networking knowledge, and excellent problem-solving skills.

Key Responsibilities

• Provide onsite technical support for desktops, laptops, printers, scanners, phones, projectors, televisions, and other IT peripherals.
• Diagnose and resolve hardware, software, and connectivity issues through service tickets and work orders.
• Deliver VIP/White Glove technical support to executives and key stakeholders.
• Support video conferencing systems, meeting room technology, and audiovisual equipment.
• Assist network and infrastructure teams with Smart Hands support and basic network troubleshooting.
• Support the setup, configuration, maintenance, and troubleshooting of network-connected devices.
• Assist with routers, switches, firewalls, and network cabling as required.
• Perform hardware installations, operating system configurations, and peripheral integrations.
• Provide basic support for data centre equipment, backup systems, and IT infrastructure.
• Collaborate with internal technical teams and external stakeholders to resolve issues and support IT projects.
• Maintain accurate service records, document technical issues, and communicate resolutions effectively.
• Identify recurring technical problems and recommend improvements.

Required Qualifications & Skills

• 2–5 years of experience in desktop support, IT help desk, deskside support, or a related technical role.
• Strong knowledge of Windows operating systems, computer hardware, and common workplace applications.
• Experience troubleshooting desktops, laptops, printers, peripherals, and connectivity issues.
• Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, routers, switches, and firewalls.
• Familiarity with hardware installation, configuration, and operating system troubleshooting.
• Experience supporting video conferencing equipment and meeting room technology.
• Strong customer service, communication, and interpersonal skills.
• Ability to troubleshoot independently, prioritize support requests, and work effectively within a team.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Experience providing VIP or executive-level IT support.
• Familiarity with data centre environments, backup solutions, and Microsoft Exchange infrastructure.
• Exposure to network equipment configuration and troubleshooting.
• Experience supporting IT infrastructure projects and working with remote technical teams.

Additional Requirements

• Must be available to work fully onsite in Vancouver, BC.
• Must be able to work the 11:00 AM – 8:00 PM shift.
• Must be available for a contract assignment ending March 31, 2027.
• Demonstrated professionalism and a customer-focused approach to technical support.

How to Apply

Interested candidates are encouraged to submit an updated resume highlighting their relevant desktop support experience, technical skills, and availability.

Pay: From $25.00 per hour

Work Location: In person